You can make a confidential complaint or refer a matter to the MSA about:

  • the conduct of a market;
  • the Independent System Operator; and
  • the structure or performance of the electricity or retail natural gas market.

If you're a market participant and want to self-report a breach of Independent System Operator's rules or Alberta Reliability Standards, please view our compliance documents for more information.

Freedom of Information and Protection of Privacy Act (FOIP)

To access MSA records, you'll need to send a request to the Senior Records Officer and FOIP Coordinator.

For more information, visit Service Alberta

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