Suite 500, 400 - 5th Avenue SW
Calgary, AB T2P 0L6
Fax: (403) 232-8343
A person wishing to make a complaint or refer a matter to the MSA about the conduct of a market participant or the ISO or the structure or performance of the electricity or retail natural gas market, should send it to Director, Enforcement at the address below. The confidentiality of information of the submission is protected.
A market participant wishing to self-report a contravention of the ISO Rules or Alberta Reliability Standards (ARS) should follow the MSA Compliance Process. The responsible persons are Director, Critical Infrastructure for Critical Infrastructure Protection ARS and non-CIP ARS and Director, Compliance for ISO Rules.
All inquiries should be directed to the address below.
Freedom of Information and Protection of Privacy Act (FOIP)
A market participant or a member of the public wishing to access records in the custody or control of the MSA should send a request to the Senior Records Officer and FOIP Coordinator at the address below.